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Government Solutions

Cleared Support Engineer (Tier 3), Federal

Washington, D.C., United StatesOn-siteFull-timeMid level$155,000 – $175,000 per year
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About the role

Handle the tickets that cannot leave the United States. You will resolve code-level issues for Federal and Defense clients inside our cleared support lane, where only US citizens with active clearances can see logs and data.

What you’ll do

  • Resolve escalated Tier 3 incidents for Federal and DoD deployments within strict SLAs
  • Debug application and infrastructure issues inside FedRAMP High and IL5/IL6 boundaries
  • Write and improve runbooks for Tier 1 and Tier 2 teams
  • Take part in the on-call rotation and the Moraph Incident Command System during major incidents

What you’ll bring

  • 3+ years in software support, SRE or backend engineering
  • Active US Secret clearance (Top Secret preferred)
  • Comfortable with Linux, Kubernetes, SQL and log analysis
  • US citizenship required

Nice to have

  • Experience with SIPRNet or classified environments
  • Security+ or equivalent DoD 8570 certification

Location and working arrangement

This role is on-site in Washington, D.C.: you work from our Washington, D.C. office full time.

The application asks whether you are authorized to work in the United States or will need visa sponsorship. Sponsorship depends on the role and the country; your recruiter will be clear about what is possible before you invest time in interviews.

Security clearance: Active US Secret clearance required. Only US citizens can hold a US security clearance, and we verify clearance status before an offer.

Compensation

$155,000 – $175,000 per year

Where you land in the range depends on your experience and skills, not on how well you negotiate. Any offer we make is within this range.

How to apply

  1. ApplyAbout five minutes. You get a private link to track your application.
  2. Recruiter reviewA recruiter reads every application, usually within five business days.
  3. Recruiter screenA 30-minute call about your experience and what you are looking for.
  4. InterviewsUsually two to three conversations with the team, including a practical exercise relevant to the role.
  5. Clearance checkWe verify your clearance status with the relevant agency before an offer.
  6. OfferPay is always within the range on the listing. We check references before you start.

You’ll need your résumé (PDF, Word (.doc or .docx), RTF or plain text, up to 5 MB) or a link to your LinkedIn profile or online résumé. Applying takes about five minutes, and you can create a candidate account to save your progress and follow every application in one place. How we hire explains each step.

Apply now

Working at Moraph

We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.

Equal opportunity and accommodations

Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Tell us in your application, or email careers@moraph.com. How to ask for an accommodation.

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