Customer Success Manager, Government

About the role

Guide agencies through procurement and authorization cycles. You will manage federal and state accounts, prepare ATO renewal work months ahead, and keep FOIA and citizen-service deployments running smoothly.

What you’ll do

• Own a portfolio of federal, state and local government clients
• Plan ATO renewals and FAR-driven contract milestones well ahead of deadlines
• Run QBRs that produce evidence agencies can give to inspectors general and auditors
• Coordinate with the cleared support lane on sensitive incidents

What you’ll bring

• 5+ years in public-sector account management or program management
• Working knowledge of the FAR and the ATO lifecycle
• Excellent written communication

Nice to have

• Prior federal service or government contracting experience
• Public Trust or security clearance

Location and working arrangement

This role is hybrid, based in our Washington, D.C. office. You’ll need to be able to work from Washington, D.C. on a regular basis, and your team agrees its own rhythm for being together.

The application asks whether you are authorized to work in the United States or will need visa sponsorship. Sponsorship depends on the role and the country; your recruiter will be clear about what is possible before you invest time in interviews.

Compensation

$190,000 – $215,000 per year

Where you land in the range depends on your experience and skills, not on how well you negotiate. Any offer we make is within this range.

How to apply

1. ApplyAbout five minutes. You get a private link to track your application.
2. Recruiter reviewA recruiter reads every application, usually within five business days.
3. Recruiter screenA 30-minute call about your experience and what you are looking for.
4. InterviewsUsually two to three conversations with the team, including a practical exercise relevant to the role.
5. OfferPay is always within the range on the listing. We check references before you start.

You’ll need your résumé (PDF, Word (.doc or .docx), RTF or plain text, up to 5 MB) or a link to your LinkedIn profile or online résumé. Applying takes about five minutes, and you can create a candidate account to save your progress and follow every application in one place. How we hire explains each step.

Apply now

Working at Moraph

We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.

Equal opportunity and accommodations

Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Tell us in your application, or email careers@moraph.com. How to ask for an accommodation.