About the role
Give regulated clients a first response in under 15 minutes. You will handle incoming support for our SaaS products overnight for US clients, solve known issues and escalate the rest.
What you’ll do
- Respond to and resolve support tickets within SLA
- Diagnose SSO, integration and reporting issues using runbooks
- Document solutions and improve the knowledge base
- Escalate complex issues to Tier 3 engineering
What you’ll bring
- 1+ years in technical support for software products
- Clear written English
- Willingness to work night shifts aligned to US hours
Nice to have
- Experience supporting healthcare or financial clients
Location and working arrangement
This role is on-site in Manila: you work from our Manila office full time.
This role is employed through Moraph’s Employer of Record partner in the Philippines, which handles local payroll, benefits and employment compliance. You will work full time on Moraph’s team, report to a Moraph manager, and use Moraph’s tools and equipment, exactly like colleagues hired directly.
The application asks whether you are authorized to work in the Philippines or will need visa sponsorship. Sponsorship depends on the role and the country; your recruiter will be clear about what is possible before you invest time in interviews.
Compensation
₱60,000 – ₱72,000 per monthMonthly base salary, plus 13th-month pay, night differential and allowances.
Where you land in the range depends on your experience and skills, not on how well you negotiate. Any offer we make is within this range.
How to apply
- ApplyAbout five minutes. You get a private link to track your application.
- Recruiter reviewA recruiter reads every application, usually within five business days.
- Recruiter screenA 30-minute call about your experience and what you are looking for.
- InterviewsUsually two to three conversations with the team, including a practical exercise relevant to the role.
- OfferPay is always within the range on the listing. We check references before you start.
You’ll need your résumé (PDF, Word (.doc or .docx), RTF or plain text, up to 5 MB) or a link to your LinkedIn profile or online résumé. Applying takes about five minutes, and you can create a candidate account to save your progress and follow every application in one place. How we hire explains each step.
Working at Moraph
We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.
Equal opportunity and accommodations
Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Tell us in your application, or email careers@moraph.com. How to ask for an accommodation.